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Support

Support is handled directly by the builder — every email is read by a human. Have a quick product question? Check the FAQ first — it covers the free launch window, security, agent compatibility, updates, and uninstalling in one place. For step-by-step setup, see the getting-started guide. For discussion, feature requests, and launch feedback, the community page is the place.

Contact & response times

Email support@agentmasterkey.com for private account help, an issue that cannot be safely posted in the community forum, or a question you cannot find answered elsewhere. People who obtained access before the public preview can still use manage prior access.

Auto-reply message

Do not send API keys, agent keys, passwords, provider payloads, payment details, audit contents, or unredacted private logs. Include the app version, macOS version, the action you attempted, and a redacted error message when available.

Before you email

Having these ready lets us answer in one reply instead of three:

App version. Agent Master Key menu → About Agent Master Key — copy the version number shown there.
macOS version. Apple menu → About This Mac.
What you clicked, and what happened instead. The screen or button involved and the exact wording of any error message.
If a screenshot helps, redact it first — no API keys, agent keys, account emails, or payment details visible.

Please don't send provider API keys, amk_live_… agent keys, passwords, Keychain values, recovery phrases, or payment card details in a support email — we never need them to help you, and any request that asks for them isn't really us.

Troubleshooting

The app won't open / macOS blocks it

Only use builds downloaded from agentmasterkey.com/download. If macOS blocks a build or the signature looks wrong, stop and email us before opening it.

The service is off or could not start

Click Turn on Agent Master Key or Repair & Restart once, wait a few seconds, then quit and reopen the app if it still does not recover. If it stays off after a restart, email the AMK build version, macOS version, exact message, and a redacted screenshot. Do not send API keys, agent keys, passwords, payment details, or raw logs.

My agent sees credential access denied, 401, or 403

A denial can be correct when an agent key is revoked, missing a connector scope, attempting a risky action without approval, or using stale setup. Check the key is active, scoped to the right connector, and using the current AMK setup. Email the AMK build version, macOS version, agent app, connector, action attempted, and exact denial text. Do not send agent keys, provider API keys, OAuth codes, passwords, Keychain values, payment details, raw logs, or unredacted screenshots.

A connector isn't working

Tell us which connector and what you saw — include which agent you were using and roughly when it happened, but never send the credential value itself.

How do I pause or remove everything?

Use the Kill Switch in the app to pause all agent access — new requests are refused immediately. To fully remove the app, your stored keys, and local state, follow the uninstall guide, or email us and we'll walk you through it.

I need help with access obtained before the free launch (July 16, 2026)

Email support@agentmasterkey.com with the reference from the original receipt. Contractual and statutory rights, billing corrections, duplicate charges, unauthorized transactions reported promptly, and access-delivery problems remain reviewable. Full details are in the refund policy.

Reporting a security issue

Found a possible vulnerability rather than a support question? Email security@agentmasterkey.com directly instead of the general support address, so it reaches the right review path immediately. See trust & custody for what Agent Master Key does and does not protect against today.